Your request will be referred to the appropriate Gilead Sciences, Inc. medical professional, such as a Complera pharmaceutical rep; Medical Science Liaison (MSL) or medical affairs.
Need to report a Complera issue?
ONLINE FORMReport adverse event
You can report a Complera adverse event on MedWatch, the FDA's medical product safety reporting program for health professionals, patients and consumers.
Complera Prior authorization resources
NOT PROVIDED BY BRANDComplete Letter of Medical Necessity
NOT PROVIDED BY BRANDCoverage Authorization Request
NOT PROVIDED BY BRANDCoverage Authorization Appeals
If available, these templates are provided by the brand to help you navigate insurance, especially with newer drugs.
NOT PROVIDED BY BRANDBenefits investigation resources
Benefits investigations are conducted to determine whether a therapy is covered under a patient's insurance, if a prior authorization is required, and which specialty pharmacies are preferred.
Reimbursement help (FRM)
NOT PROVIDED BY BRANDReimbursement help (FRM) resources
Some brands offer a field reimbursement manager who will work with your clinical staff and preferred pharmacy to help make sure patients don't fall through the cracks.
Complera Financial assistance options
Co-pay savings program
Enroll in Patient Savings Program
Activate Co-Pay Card (if already have one)
Replace Co-Pay card (if lost one)
Reduce patient OOP costs for drug (and occasionally for drug administration/infusion costs or drug-related test costs)
A portion (or all) of patient OOP (deductible, copay), typically up to monthly and/or annual max
Patient must enroll or activate (may permit HCPs to enroll on patient’s behalf for HCP-administered drugs)
Generally, must have commercial insurance (rarely, may permit uninsured patients to use)
May never be used with government insurance
How to sign up
Cards may be downloadable digital cards or hard copies
Some pharmacos offer debit cards with pre-loaded copay benefit
Typically, available through multiple channels (e.g., rep to HCP to patient; pharmacy to patient; patient via website, Hub live agent, or copay vendor (live agent or IVR); patient and HCP via Hub enrollment form)
Some HCP-administered product programs permit HCPs to enroll on a patient’s behalf through via Hub form
Provide patient immediate access to therapy during an insurance delay (typically new starts; some may cover change in insurance)
Limited time/ fill (typically 7-30 days; some may offer additional fill for continued delay up to certain limit)
100% free (outside of insurance)
HCP must enroll patient
May be limited to commercially insured patients (i.e., no government beneficiaries); some programs may allow government beneficiaries
How to sign up
Typically HCP assisted enrollment (via form)
Patient Assistance Program
Charitable 501(c)(3) organizations provide direct cost-sharing and other support (e.g., travel, counseling) through disease-state funds to indigent patients on first-come first-served basis
These organizations may receive financial contributions from drug manaufacturers for particular disease-state funds that cannot provide funds directly to patients - the foundation must be independent/unaligned
Patients apply for grants that cover a portion (or all) of their out-of-pocket costs (deductibles and co-pays) until the grant is exhausted
Patients must apply and meet eligibility criteria including income level (typically a multiple of federal poverty line), specific diagnosis, insurance status, etc.
How to sign up
Patients submit proof of out-of-pocket drug costs to charities for reimbursement
Complera Patient education
Getting started on Complera
NOT PROVIDED BY BRANDInstructions For Use: HIV
NOT PROVIDED BY BRANDNot Provided By Brand
Other resources brands publish to help support patients and caregivers.
Can't find what you're looking for?
Our trained staff can help you:
Access to a Field Reimbursement Manager (FRM) or Medical Science Liaison (MSL) varies by brand and may require talking with your rep first.
Samples are provided at the discretion of the brand.
We are unable to collect Protected Health Information (PHI), fill out forms, or submit them on your behalf.